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Terms & Conditions

Prices

Prices are in Australian dollars (AUD) and include 10% Goods & Services Tax (GST).

 

Payment in full by Direct Deposit or Credit Card is required at time of booking and must be received prior to travel. Please contact us for other payment options.

 


 

 

Tour Times

Our tours operate to Australian Eastern Standard time.

 

Whilst we will make every effort to have you back at your hotel at the time indicated, this may be affected by traffic and/or weather conditions, which are beyond our control.

 

 

Tour Changes

Tour dates may be changed up to 48 hours prior to departure for a fee of $50.00 per person.

 

Prestige Day Tours reserves the right to cancel tours, change routes and itineraries or substitute vehicles without notice. Under these circumstances, we will work with you to reschedule, if possible, or provide a full refund or gift certificate for use at a later date. We reserve the right to cancel tours during adverse weather events.

 


 

Cancellations

  • You may be entitled to a partial refund depending on how much notice you give us.
  • With 7 days notice prior to departure you will receive a full refund. 
  • 2 to 6 days notice prior to departure 50% of the fare is refunded.
  • If you provide us with less than 48 hours notice of cancellation – no refund is given, but we will be happy to reschedule your tour or provide a gift certificate for use at a later date.
  • Please be on time for your departure as there are no refunds if you miss your pickup. We cannot wait longer than 15 minutes beyond pick up time, as this may impact other guests.

 


 

Liability

Prestige Day Tours does not accept responsibility for any losses, injury, death, damage, or delays. While we will make every effort to keep our guests and their belongings safe, we recommend that our guests hold adequate travel insurance before the tour.

 

Prestige Day Tours has full Government Accreditation as a Tour Operator and carries Business Liability, Public Liability and CTP Insurance as well as Professional Indemnity Insurance.

 


 

  

Gift Certificates

Gift Certificates are valid for 12 months from the date printed on the Gift Voucher. They are not redeemable for cash. Please contact us if you wish to transfer the Gift Voucher to another person or seek an extension. (A small fee may apply). 

 

Please Note: For tours that visit local wineries, all guests must be 18 or over.


 

Prestige Day Tours - Privacy Policy

This policy outlines our commitment to protecting the privacy of the personal information that we collect either directly from you or via our website www.prestigedaytours.com.au.

By providing us with your personal information, you are indicating that you have had sufficient opportunity to read and accept this Privacy Policy.

If you do not wish to provide personal information to us, you do not have to do so. However, this may affect your use of our website and may impact on the products and services we are able to offer to you.

We will only ever use the personal information that we collect from you for the puposes of providing our products and services to you, including communicating with you, and for our internal record keeping and marketing purposes. We will not share this information with any third party, except in conjunction with the products and services we are providing to you, or unless required to do so by law, as set out in the the Privacy Act 1988.

You may request details of the personal information that we hold about you. If you believe that the informaton is incorrect or out of date, please contact us with your updated details, so that we can make changes. 

Prestige Day Tours is committed to ensuring that your privacy is protected. For any questions or concerns, please contact us at: info@prestigedaytours.com.au

PRESTIGE DAY TOURS

ABN 58 360 595 432


 

Frequently Asked Questions

What if I need to cancel my tour?

You may be entitled to a partial refund depending on how much notice you give us. Please refer to our Terms & Conditions for our full Cancellation Policy.

 


 

 

What if it rains on the day of my tour?

As long as the weather conditions are not considered dangerous, tours operate as normal during periods of rain.

 


 

 

What if I miss my collection or sleep in?

Please be on time for your departure as there are no refunds if you miss your pickup. You should be at the pickup point at least 10 minutes prior to the advised departure time of the tour.

 


 

 

Do I have to make a reservation?

Yes, it is always best to make a reservation either online or by phone. This way you are guaranteed a seat on the tour and will receive departure information and we can finalise your payment.

 


 

 

Can I change the date of my tour?

Tour dates may be changed up to 48 hours prior to departure for a fee of $50.00 per person. Refer to our Terms & Conditions.

 


 

 

If I have checked out of the hotel, can I bring my luggage?

No, we are sorry we cannot take luggage on any day tour. Day Tour vehicles do not have a luggage compartment and by law we are not allowed to carry luggage in the passenger compartment. You will need to make arrangements with the hotel you have stayed in. Most have a luggage room and we can drop you back there at the conclusion of the tour.

 


 

 

Can I bring my own food?

All of our tours include restaurant lunches as well as morning tea and chilled water and snacks in the vehicle. If you need to bring anything else along for specific dietary requirements, our vehicles are equipped with Waeco fridges. We do however request that you do not consume food and drinks (other than water) in our vehicles.


 

 

What should I bring?

You should wear your normal travel clothes and we recommend wearing enclosed shoes such as sports shoes.  A waterproof jacket or umbrella is always a good idea. Sunscreen is a must in our climate at all times. A hat, insect repellent, and a bottle of water are also recommended. The mountain regions can be up to 10 degrees cooler than Brisbane, so something warm is advisable on cooler days.

 


 

 

What is included in the cost of the tour?

Hotel pickup and drop-off from central Brisbane or Gold Coast hotels. Morning tea and lunch as well as entry fees to stated attractions unless otherwise specified as optional. We also provide chilled water and snacks in the vehicle on all our Small Group Day Tours and Private Tours.

 


 

 

Where do you pick up from?

We can pick up from your hotel or private accommodation, Transit Centre or Cruise Ship Terminal within Brisbane City at no extra cost.  We can also pick up from Gold Coast hotels for some of our tours. When contacting us let us know where you want to be picked up from. Please contact us if your pickup location is outside these areas.

 


 

 

Do you have a minimum number for tours?

Our Small Group Tours are subject to a minimum of 2 guests and a maximum of 6 guests per vehicle. Contact us for rates for Private Tours or hourly rates, which are not subject to a minimum number of guests. We can carry up to 14 passengers for Private Tours or Charter. We can also cater for Solo Travellers - contact us for full details.

 


 

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